Privacy Policy — Casinia Casino Canada

At Casinia Casino, your privacy matters as much as your gameplay. This Privacy Policy explains what personal information we collect when you visit casinia-canada.online, why we collect it, who we share it with, how long we keep it and what rights you have under Canadian privacy law. It applies to players in Canada and is written in English for an en-CA audience. We encourage you to read it before creating an account, making a deposit in CAD or contacting our 24/7 support team.

Last Updated and Policy Summary

Last updated: March 2025. Effective date: March 2025. This version replaces all earlier versions of the policy published on casinia-canada.online.

Here is the short version before the details:

• What we collect: account details, identity and KYC documents, payment information, device and usage data, and information from trusted third parties such as payment providers.
• Why we collect it: to open and run your account, process deposits and withdrawals in CAD, credit bonuses, meet anti-money laundering (AML) obligations, prevent fraud, provide support and — only with your consent — send marketing.
• Who we share it with: payment processors, game providers, KYC/AML partners, hosting and analytics providers, and regulators or law enforcement where the law requires it.
• Where data goes: some processing may happen outside Canada, always under contractual and technical safeguards.
• Your rights: access, correction, deletion, withdrawal of consent, an opt-out from marketing and the right to complain to the Office of the Privacy Commissioner of Canada (OPC) or a provincial regulator.
• Age: the service is for adults only — 18+ or 19+, depending on your province.

Each of these points is explained in the sections below. The policy applies to the casinia-canada.online website and to the related services offered under the Casinia Casino brand.

Who We Are and Data Controller

Casinia Casino is an online casino brand offering slots, table games and live dealer titles to adult players in Canada. The operator of casinia-canada.online acts as the data controller for the personal information described in this policy, which means it decides how and why your data is processed. Licensing details for the brand are published on the website and in the footer of every page.

If you have a question about privacy, a request about your data or a concern about how we handle information, contact our privacy team at [email protected]. Our customer support team is also available 24/7 through live chat and email for general questions about your account.

Scope of This Privacy Policy

This policy covers all the ways Casinia Casino handles personal information, including:

• the website and its mobile version;
• account registration, verification and login;
• games, bonuses, free spins and promotions;
• deposits, withdrawals and other payment services in CAD;
• customer support chats, emails and calls;
• cookies, analytics and similar technologies;
• email, SMS and other marketing communications where you have opted in.

This policy does not cover third-party websites, apps or services that you reach through links on our site, or game providers' own platforms where they act as an independent controller. Those organisations have their own privacy policies.

Information We Collect

Information You Provide

When you register, verify your identity, make a payment or contact us, you give us information directly. This may include your name, date of birth, residential address, email address and phone number, along with identity documents such as a passport, driver's licence or utility bill for KYC checks. We also collect payment details — card data, bank account details or e-wallet identifiers — and any information you share in support conversations.

Automatically Collected Information

When you use the site, we automatically receive technical data such as your IP address, device type and operating system, browser and language settings, approximate location, session times, pages viewed, games played and actions taken in your account. This information is collected mainly through cookies and similar technologies.

Information From Third Parties

We may receive information about you from payment providers (for example, confirmation of a deposit or a fraud signal), game providers that record gameplay results, KYC and AML service providers that verify documents or check sanctions lists, analytics providers and marketing partners. Where a partner shares data with us, we rely on the legal basis that partner has established and on our own obligations under Canadian law.

How We Use Your Information

We use personal information for the following purposes:

• Account management: creating your account, verifying your identity and keeping your profile accurate.
• Payments: processing deposits and withdrawals in CAD, including currency conversion where applicable.
• Bonuses and gameplay: crediting welcome offers, free spins and other promotions and tracking wagering requirements.
• KYC, AML and fraud prevention: meeting legal verification duties and protecting players and the business from fraud, chargebacks and abuse.
• Customer support: answering your questions through 24/7 chat and email.
• Personalisation: showing games and offers that are relevant to how you play.
• Marketing: sending promotional emails or SMS only where you have given valid consent under Canada's Anti-Spam Legislation (CASL).
• Legal compliance and responsible gambling: meeting regulatory requirements, responding to regulators and supporting tools such as deposit limits and self-exclusion.

Legal Bases and Consent

We process personal information on four bases:

• Consent — for marketing communications and non-essential cookies. You can withdraw consent at any time, and withdrawal does not affect processing that happened before it.
• Performance of a contract — to provide the account, games, bonuses and payment services you have requested.
• Legal obligation — for KYC, AML, record-keeping and regulatory reporting.
• Legitimate interests — for fraud prevention, site security, service improvement and internal analytics, balanced against your rights.

Under CASL, we only send commercial electronic messages where we have your express or implied consent, and every message includes a clear unsubscribe mechanism. You can also reach us at [email protected] to withdraw marketing consent.

Cookies and Similar Technologies

Cookies are small text files stored on your device. Casinia Casino uses them to keep you logged in, remember preferences, measure site performance and, where you allow it, support marketing.

Types of Cookies

Managing Cookie Preferences

You can accept, refuse or adjust non-essential cookies in the cookie banner that appears when you first visit the site, and you can change your choice at any time in your browser settings. Most browsers let you block all cookies or delete existing ones. Please note that disabling strictly necessary cookies will affect how the site and your account function, and some games or payment features may not be available.

Sharing and Disclosure

We do not share personal information for its own sake. We share it only where needed to run the service or meet the law, and only with recipients bound by confidentiality obligations.

Service Providers

These include payment processors and banks, game providers, KYC/AML verification services, cloud hosting and IT providers, analytics vendors, marketing partners and customer support platforms. Each is engaged under a contract that requires appropriate security and limits the use of your data to the service they provide to us.

Legal and Regulatory Disclosures

We may disclose information to regulators, licensing authorities, law enforcement, courts or other public bodies when we receive a lawful request, when we are required by law, or when disclosure is needed to investigate fraud, protect players or defend legal claims. Where permitted, we will tell you about such requests.

No Sale of Personal Data

Casinia Casino does not sell your personal information in exchange for money. We also do not share personal information for cross-context behavioural advertising in a way that would qualify as a "sale" under Canadian privacy law without your consent, and you can opt out of marketing cookies at any time.

International Data Transfers

Some of our providers and group companies operate outside Canada, so your information may be processed in another country. When that happens, we put safeguards in place: contractual data protection clauses, internal privacy policies, and organisational and technical security measures. These safeguards are designed to give your data a comparable level of protection wherever it is handled.

Data Retention

We keep personal information only as long as we need it:

• Account data — for as long as your account is active and for a reasonable period afterwards.
• Payment and transaction records — typically for several years to meet tax, accounting and AML record-keeping rules.
• KYC and AML documents — for the period required by applicable anti-money laundering legislation after the end of the business relationship.
• Marketing preferences and consent records — for as long as consent is relevant, plus a record of your opt-out.
• Support and dispute records — until the matter is closed and any limitation period has expired.

Exact periods depend on the law that applies, ongoing disputes and regulatory requirements. When data is no longer needed, we delete it or anonymise it.

Security Measures

We protect personal information with encryption in transit, access controls and role-based permissions, network monitoring, logging, staff training on data handling and a documented incident response procedure. Access to player data is limited to employees and partners who need it to do their job. That said, no method of transmission over the internet and no storage system is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected players and the appropriate regulator as required.

Your Privacy Rights

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of data we no longer have a lawful reason to keep;
• ask us to restrict or object to certain processing;
• request portability of data you provided to us, where applicable;
• withdraw consent for marketing or non-essential cookies at any time.

Canada-Specific Rights

Our handling of personal information is guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where relevant, provincial privacy laws such as those in Quebec, British Columbia and Alberta. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator. We will always try to resolve the issue with you first.

Marketing Opt-Out

You can unsubscribe from promotional emails using the link in every message, reply STOP to an SMS, or email [email protected]. Opting out of marketing does not stop service messages — for example security alerts, verification requests, payment confirmations or changes to this policy — because those are part of running your account.

Age Restrictions and Minors

Casinia Casino is intended only for adults who have reached the legal gambling age in their province — 18+ or 19+, depending on where you live. We do not knowingly collect information from minors. If we discover that a minor has registered or provided personal data, we will close the account and delete the information promptly. If you believe a minor has used our service, please contact us immediately.

Responsible Gambling and Self-Exclusion Data

Tools such as deposit limits, loss limits, time-outs and self-exclusion require us to record sensitive information about your play. We treat this data as confidential and use it only to protect you, to apply the limits you set and to comply with responsible gambling obligations. Self-exclusion records may be retained after your account closes so that the exclusion remains effective.

Third-Party Links

The site may contain links to third-party websites, such as game studios, payment providers or responsible gambling resources. Casinia Casino does not control those sites and is not responsible for their privacy practices. We recommend reading their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology or legal obligations. The new version is published on this page with a revised "last updated" date. If the changes are significant, we will notify you by email or with a notice on the site before they take effect. Continuing to use casinia-canada.online after an update means you have read the revised policy.

Contact Us

For any privacy question or request, contact our privacy team at [email protected]. You can also reach our support team 24/7 through live chat or the contact details on the site. To help us respond quickly, please include your full name, the email address registered to your account, your player ID if you have one and a clear description of your request. We may ask for additional proof of identity before acting on a request, to protect your account.

FAQ

What data does Casinia Casino collect?

Account details, identity and KYC documents, payment information, device and usage data collected through cookies, and information from partners such as payment and verification providers.

How do I refuse cookies?

Use the cookie banner on your first visit or adjust your browser settings at any time. Strictly necessary cookies cannot be switched off because the site and your account depend on them.

How can I request deletion of my data?

Email [email protected] from your registered address. We will delete what we can, but some records — such as AML and transaction data — must be kept for the period the law requires.

How long are KYC documents stored?

For the retention period set by applicable anti-money laundering and record-keeping rules, counted from the end of your business relationship with us, after which they are deleted or anonymised.

How do I file a complaint in Canada?

Contact us first so we can try to fix the issue. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.